{"id":22927,"date":"2020-06-09T12:32:29","date_gmt":"2020-06-09T11:32:29","guid":{"rendered":"https:\/\/envesrevenue.com\/?p=22927"},"modified":"2021-03-12T10:19:30","modified_gmt":"2021-03-12T09:19:30","slug":"recuperar-la-confianza-del-cliente","status":"publish","type":"post","link":"https:\/\/envesrevenue.com\/gl\/recuperar-la-confianza-del-cliente\/","title":{"rendered":"Recuperar la confianza del cliente"},"content":{"rendered":"<p>La \u00abNueva Normalidad\u00bb es inminente y necesitamos recuperar la confianza del cliente para reactivar la demanda. <\/p>\n\n\n\n<p>Una vez superados estos meses de incertidumbre, el cliente tiene ganas de viajar y nosotros de recibirlo. Sin embargo, dado que todav\u00eda existe un miedo real a un rebrote, necesitamos generar confianza sanitaria a nuestros clientes potenciales. <\/p>\n\n\n\n<p>A continuaci\u00f3n daremos algunas claves para generar dicha confianza:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Protocolo<\/strong>. Crea un protocolo para transmitir al personal empleado en tu alojamiento para extremar la precauci\u00f3n y repartir funciones.<\/li><li><strong>Renueva tu web<\/strong>. A\u00f1ade una pesta\u00f1a en tu propia web y publica las medidas higi\u00e9nico sanitarias que has llevado a cabo para prevenir el Covid 19.<\/li><li><strong>Fidelizaci\u00f3n<\/strong>. En esta \u00e9poca el cliente se decantar\u00e1 por productos que ya conoce y con los que qued\u00f3 satisfecho. Si contamos con un buen PMS podemos lanzar una campa\u00f1a para recuperarlos. <\/li><li><strong>Redes Sociais<\/strong>. Recupera la actividad y contacta de nuevo con tu cliente. <\/li><li><strong>Desinfecci\u00f3n<\/strong>. Es imprescindible contar con dispensadores de gel hidroalcoh\u00f3lico en varios puntos del hotel como la recepci\u00f3n, entrada y salida de ascensores, acceso a zonas de restauraci\u00f3n, zonas comunes&#8230; Adem\u00e1s, existen alfombras limpiadoras de zapatos para garantizar una desinfecci\u00f3n \u00edntegra.<\/li><li><strong>Olor a limpio<\/strong>. Las instalaciones no s\u00f3lo han de estar limpias sino tambi\u00e9n parecerlo, por lo que recomendamos elegir un producto con olor agradable y no tratar de esconderlo con otras fragancias.<\/li><li><strong>Amenities<\/strong>. Debemos adaptarnos a los tiempos y deber\u00edamos valorar que nuestros amenities, adem\u00e1s de ser de un s\u00f3lo uso, incluyeran mascarillas y gel hidroalcoh\u00f3lico (hay opciones en el mercado)<\/li><li><strong>Aforo<\/strong>. S\u00e9 estricto con las normas de aforo de las zonas comunes.<\/li><li><strong>Buffets<\/strong>. Nos toca adaptarlos, podemos seguir utilizando esta f\u00f3rmula siempre y cuando las raciones sean individuales y los horarios no supongan masificaci\u00f3n.<\/li><li><strong>Precinto<\/strong>. Cuando se termine la limpieza en profundidad de una habitaci\u00f3n, se puede colocar un precinto en la puerta para garantizar que no se ha vuelto a entrar reafirmando as\u00ed la confianza depositada del cliente.<\/li><li><strong>Digitalizaci\u00f3n<\/strong>. Trataremos de adaptar nuestro sistema a fin de eliminar el boli y el papel. <\/li><li>Informaci\u00f3n preventiva. Ser\u00eda aconsejable comunicar al cliente previamente a su llegada las medidas de prevenci\u00f3n y otra informaci\u00f3n habitual en el check in para minimizar el tiempo en la recepci\u00f3n del alojamiento.<\/li><li><strong>Adecuaci\u00f3n de flujos<\/strong>. Si las instalaciones de tu alojamiento lo permiten, disp\u00f3n de se\u00f1alizaciones y v\u00edas de una sola direcci\u00f3n.<\/li><li><strong>Material textil<\/strong>. En la medida de lo posible, retira todo el tejido prescindible de las habitaciones as\u00ed como otros elementos decorativos.<\/li><\/ul>\n\n\n\n<p> <\/p>\n\n\n\n<p>No s\u00f3lo debemos vender confianza sino que tambi\u00e9n tenemos que garantizarla. A su llegada al alojamiento, el cliente supervisar\u00e1 todos aquellos factores que le han hecho decantarse a reservar en nuestro establecimiento. La opini\u00f3n de estos primeros clientes y sus rese\u00f1as ser\u00e1n b\u00e1sicas para futuras reservas.<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u00a1Desde <a href=\"https:\/\/envesrevenue.com\/contacto\/\">Env\u00e9s <\/a>os deseamos mucha suerte a todos!<\/p>","protected":false},"excerpt":{"rendered":"<p>La \u00abNueva Normalidad\u00bb es inminente y necesitamos recuperar la confianza del cliente para reactivar la demanda. Una vez superados estos meses de incertidumbre, el cliente tiene ganas de viajar y nosotros de recibirlo. Sin embargo, dado que todav\u00eda existe un miedo real a un rebrote,&#8230;<\/p>","protected":false},"author":3,"featured_media":22936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[160,1],"tags":[126,124,123,86],"class_list":["post-22927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novedades-ideas-y-consejos","category-revenue-management","tag-confianza","tag-covid19","tag-desescalada","tag-revenue-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Recuperar la confianza del cliente<\/title>\n<meta name=\"description\" content=\"Superada la incertidumbre, necesitamos recuperar la confianza del cliente para dinamizar la captaci\u00f3n de reservas de nuestro cliente potencial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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